Privacy Policy

1. Information We Collect

Information You Provide Directly

Account Information

• Name and email address
• Password (encrypted)
• Phone number (optional)
• Profile preferences

Content You Create

• Audio recordings of your stories
• AI-generated story text
• Photos and media you upload
• Comments and responses to family stories
• Family member information you provide for invitations

Payment Information

• Payment card information (processed by third-party payment processors)
• Billing address
• Subscription history

Information Collected Automatically

Usage Data

• Pages and features accessed
• Time spent on different screens
• Stories created, viewed, and shared
• Device type and operating system
• IP address and general location
• Browser type and version

Analytics Data

• Story creation completion rates
• Feature usage patterns
• App performance metrics
• Error logs and crash reports

Information from Third Parties

• Family members who invite you to collaborate
• Payment processors confirming transactions
• Authentication services if you sign in through third parties

2. How We Use Your Information

Provide Core Services

• Process audio recordings into transcriptions
• Generate AI-powered stories from your recordings
• Store and organize your stories
• Enable family collaboration features
• Deliver notifications about family activity

Improve Our Services

• Analyze usage patterns to enhance features
• Test new functionality
• Fix bugs and improve performance
• Understand user needs and preferences

Communicate With You

• Send service-related emails and notifications
• Respond to your questions and support requests
• Share product updates and new features
• Send marketing communications (with your consent)

Business Operations

• Process payments and manage subscriptions
• Prevent fraud and ensure security
• Comply with legal obligations
• Enforce our Terms of Service

3. How We Share Your Information

With Your Consent

We share your stories and content with family members you explicitly invite.

Service Providers

OpenAI

• Processes audio transcriptions
• Generates AI-powered story content
• Provides follow-up question suggestions

Supabase

• Stores your account information
• Hosts your stories and recordings
• Manages authentication

SendGrid

• Delivers email notifications
• Sends family invitations
• Provides account-related communications

Cloudinary

• Stores photos and media files
• Optimizes images for display
• Manages media delivery

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose information when required to:

• Comply with legal process or government requests
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Prevent fraud or illegal activity

4. Your Privacy Choices and Rights

You may:

• Access all personal information we hold about you
• Receive a copy of your data in a portable format
• Correct inaccurate information
• Request we delete your information
• Update your profile information and privacy settings
• Opt out of marketing communications

Contact: privacy@bitesizeelephant.com

5. Data Security

The company implements security measures including:

• Encryption of data in transit and at rest
• Secure authentication protocols
• Regular security audits and updates
• Access controls limiting employee access
• Employee training on data protection
• Incident response procedures

However, no system is completely secure. We cannot guarantee absolute security of your information.

Contact Information

Bite Size Elephant, LLC
2566 S Arlington Mill Dr. Apt A
Arlington, VA 22206
Email: privacy@bitesizeelephant.com

Response timeframe: 30 days